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Atlas ESR Support Page: The Atlas ESR - Model ESR60

ESR Feature Upgrade/Update Service
   
Your ESR can be updated to include the latest features. The features that you can update to depends on the board type inside your unit.

If you have a "Two-Relay" Board

If you have a "One-Relay" Board
Update to the latest ESR60 Specification
  • Hardware modification (if required) to enable measurement range of 0-20Ω.
  • Software update to include latest speed enhancements.
  • Probe checks and repair (if necessary).
  • Updated full test.
  • New enhanced calibration.
  • New front panel (upon request).
Update to the latest ESR70 Specification 
(even if your unit is an ESR60)
  • Hardware modification (if required) to enable measurement range of 0-40Ω, plus audible alerts.
  • Software update to include latest features including audible alerts.
  • Probe checks and repair (if necessary).
  • Updated full test.
  • New enhanced calibration.
  • New front panel (upon request).
Send us your Atlas ESR (in a padded envelope or box) and book your upgrade by clicking on the button below:

ESR Upgrade 

We won't charge your card until your unit has been upgraded and despatched back to you.
U.K.
E.U.

U.S.A.

World
£12.77 + VAT + £2.75 return P&P for whole order.
€16 approx. + VAT. Airmail approx. €9
$20 approx. + Airmail approx. $10. Duty may be charged in your country. 
£12.77 + Airmail approx. £6. Duty may be charged in your country.
Airmail outside UK charged by total order weight and is calculated at checkout before you confirm your acceptance.
Payments are made in UK Pounds and will be converted to your local currency by your credit card provider.
ESR Repair Service
   
If your Atlas ESR is out of warranty or you've had an accident with it then don't worry

The best thing to do is to send us your unit so we can assess what needs to be done. We will then contact you (usually on the same day) to discuss the options available. If you wish, we can return your unit, free of charge if you're in the UK. Alternatively, you can book your repair online, send us your unit and we'll get on with it as soon as it gets here. 

Full Repair Consists of:
  • Hardware repair (replacement parts or replacement board in rare instances).
  • LCD replacement (if necessary).
  • Enclosure/Overlay replacement (if requested).
  • Software upgrade (if applicable) to the latest version available for your unit.
  • Probe repair or replacement (if required).
  • Fresh calibration procedure.
  • Full function verification test.
  • New user guide.
  • 12 months repair warranty.

How much does it cost?
The ESR Repair Service costs £38.30 + VAT + return P&P

Send us your Atlas ESR (in a padded envelope or box) and book your repair by clicking on the button below:

ESR Repair 

We won't charge your card until your unit has been repaired and despatched back to you. If the repair is covered by warranty then you won't get charged at all.
U.K.
E.U.

U.S.A.

World
£38.30 + VAT + £2.75 return P&P for whole order.
€50 approx. + VAT. Airmail approx. €9
$60 approx. + Airmail approx. $10. Duty may be charged in your country. 
£38.30 + Airmail approx. £6. Duty may be charged in your country.
Airmail outside UK charged by total order weight and is calculated at checkout before you confirm your acceptance.
Payments are made in UK Pounds and will be converted to your local currency by your credit card provider.
ESR Problem Solving
   
Problem Cause and Solution

ESR tries to measure capacitance and gets stuck or takes a very long time. It is likely that one (or more) of the 4 wires to the probes has broken. This means that charge current can't be driven into the capacitor under test and therefore seems to get "stuck".

Remove the croc clip boots and check the connections of both wires in each probe.


Capacitance values are crazy Characteristics of some capacitors (such as leakage or soakage) caused difficulties in the Atlas ESR's compensation calculations. This has been addressed in software version 1.6 and later. Please contact us if you require a free update to address this issue.

Display shows "In-Circuit" when it shouldn't The Atlas ESR detects that the capacitor under test is "in-circuit" if the voltage charge curve is non-linear (by more than about 10%). Some capacitors exhibit levels of this non-linearity at low voltages. Software version 1.6 and later can compensate for these effects. Please contact us if you require a free update to address this issue. Note though that if a capacitor has recently been charged with a moderate to high voltage, the effects of "Soakage" can prevent the Atlas ESR from measuring capacitance, this is completely normal.
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