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ZEN50 Support Page:

 
ZEN50 Update and Calibration Service
   
What do I get with this service?
  • Software upgrade to the latest version (R1.2).
  • Recalibration using our new updated traceable calibration standards.
  • Full test and calibration verification.
  • Optional certificate of traceable calibration

Send us your ZEN50 (in a padded envelope or box) and book your upgrade and recalibration by clicking on a button below. If sending your unit from outside the UK, it is vital that it is clearly marked it with
 "Item for repair - Inward processing relief."
Send to the address shown on our Contact Us page.

ZEN50 Update and Recal without certificate
12.00 inc VAT
(10.00 + VAT)

ZEN50 Update and Recal with certificate
36.00 inc VAT
(30.00 + VAT)

UK shipping starts at 4.00+VAT (4.80) depending on weight. Overseas shipping is charged according to destination and weight and shown before you confirm your acceptance.
Payments are made in UK Pounds and will be converted to your local currency by your payment provider, we have no control over the exchange rate used.
 
ZEN50 Repair Service
   
If your ZEN50 is out of warranty or you think you may have blown it up then don't worry

The best thing to do is to send us your unit and we so we can assess what needs to be done. We will then contact you (usually on the same day) to discuss the options available. If you wish, we can return your unit, free of charge if you're in the UK. Alternatively, you can book your repair online, send us your unit and we'll get on with it as soon as it gets here. The repair does not include new test leads, you may want to add a set to your cart at the same time (see button below).

Full Repair Consists of:
  • Hardware repair (repair and/or replacement parts).
  • Software upgrade (if applicable) to the latest version (R1.2).
  • Recalibration (if applicable) using our new updated traceable calibration standards.
  • Full test and calibration verification.
  • 12 month warranty for the repair work.

Send us your ZEN50 (in a padded envelope or box) and book your repair by clicking on the button(s) below. If sending your unit from outside the UK, it is vital that it is clearly marked it with
 "Item for repair - Inward processing relief."
Send to the address shown on our Contact Us page.

ZEN50 Repair
16.80 inc VAT
(14.00 + VAT)

Optional Calibration Certificate
24.00 inc VAT
(20.00 + VAT)

UK shipping starts at 4.00+VAT (4.80) depending on weight. Overseas shipping is charged according to destination and weight and shown before you confirm your acceptance.
Payments are made in UK Pounds and will be converted to your local currency by your payment provider, we have no control over the exchange rate used.
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